CM2000 is an Electronic Call Monitoring (ECM) system that many UK councils use to verify that care visits actually happen at the scheduled time and location. It's how councils track care delivery and approve payments to care agencies.
If you are required to use CM2000, you will need to log into this app before you start delivering care on Birdie.
Step-by-step guide
What you will need:
CM2000 mobile app
NFC tag, QR code, or landline at the client's property
Step 1: Check in on CM2000
Open the CM2000 app on your phone
Find your scheduled visit
Verify your location using one of these methods:
NFC Tag: Hold your phone near the NFC tag at the property
QR Code: Scan the QR code with your phone camera
Landline: Call the designated number if available
Confirm your arrival time in the app
Step 2: Switch to Birdie for care delivery
Once you have checked in with CM2000, use Birdie for everything else, such as:
Check into the Birdie app
View care plans and tasks
Record care notes
Complete medication administration
Document any observations or incidents
Check out of the Birdie app
For a step-by-step guide on how to use the Birdie app, please see this article.
Step 3: Check out with CM2000
Before leaving:
Return to the CM2000 app
Use the same verification method (NFC tag, QR code, or landline)
Confirm your departure time
Important reminders
Always verify your location as required by your local authority
Record times accurately - this affects payment
Contact your care coordinator - if you have technical issues with CM2000
Keep both apps updated to avoid connectivity problems
Troubleshooting with CM2000
CM2000 app issues:
Check you have the correct app version
Ensure your phone has a good signal/wifi
Try restarting the app
Contact your care coordinator if problems persist
Can't find the NFC tag or QR code?
Check common locations: front door, key safe, inside the property
Contact your office for the backup verification method
Don't leave without properly checking out
Need help?
If you need help with the CM2000 app, please contact your care manager or office team directly. The Birdie support team will not be able to assist with CM2000 issues. Alternatively, if you are experiencing issues with Birdie, please reach out to our support team via live chat or email at [email protected].