The Birdie - CM2000 integration allows you to use your CM2000 Electronic Call Monitoring (ECM) system alongside your Birdie care management software. This integration is essential for agencies working with councils that mandate CM2000 for visit tracking and payment validation.
How the integration works
Birdie sends information to CM2000 regularly (approximately every hour) to keep your systems synchronised. The integration works by sending only the new and updated information since the last sync.
What Birdie sends to CM2000
For planned visits:
Visit scheduling information
Carer and client references
Important info
Use Birdie to plan and deliver care, e.g care management and roster
Carers must check in & out of the CM2000 app first before the Birdie app
Carers still need to check in and out of the Birdie app to access client info
Carers must complete care delivery tasks on the Birdie app
Birdie sends only the planned visit times to CM2000
Council uses CM2000 to get actual times and approve payments
Please note: Carers need to use both Birdie and CM2000 apps. For more information on how this works, please see this article.
Need more help?
If you need help using the CM2000 system, please log into your customer success portal. They will be able to assist you with the system. Alternatively, if you are having issues with the Birdie platform, please reach out to us via the chatbot or send an email to [email protected].