You may find that you need additional help with the product, or with your contract. This video will show you how and who to contact when an issue arises.
The Help Centre
Starting with the help centre, you may find yourself needing additional step-by-step guides, or you may prefer reading about the product.
Our help centre has hundreds of helpful articles about every feature on Birdie and Birdie analytics.
The articles are grouped into collections so that you can easily find what you are looking for, you can also search for articles by using keywords.
The link for the help centre is in the text box below.
Top tip: you may want to bookmark this so that you can access it quickly when need be.
Birdie Chatbot
Our support team uses the chatbot to answer your queries, we do not have a helpline number. If you cannot find what you are looking for in the help centre or something is not right with your Birdie system, then you can contact our support team via this bot.
Chatbot on the Agency hub
To use the chatbot via the agency hub, click on the box in the right-hand corner of the agency hub or by emailing them at [email protected].
Chatbot on the mobile app
To use the chatbot via the mobile app:
Click on the person icon in the top left-hand corner of your app
Scroll to the Help section
Select Live chat to speak to someone
Select Send a message to talk to a support associate
Select Search for help to look through our articles
Please note: Conversations will not close automatically; you can find or restart previous conversations under messages when starting a live chat.
Alternatively, you can email the team at [email protected].
It is important to provide as much detail as you can, with accompanying screenshots if possible so that the team can triage and solve your issue quickly.
The Birdie Support team is available 7 am-8 pm on weekdays and 9 am-6 pm on weekends and bank holidays.
Onboarding or Account manager
Contact your onboarding or account manager directly for the below topics. You can do this via the email they usually contact you through.
Renewal of contract
Additional training with Birdie Analytics
Rostering integration setup or adjustments
Product upgrade
Company Billing/ contract information
Birdie Academy video