We’ve outlined key questions and benefits of billing based on scheduled ‘hours’ of care for relevant customers. Please see a helpful FAQ on this below!
Note: The below is intended to provide a high-level overview of commonly asked question, but is not intended to and should not replace the T&Cs of your Birdie contract.
What is hourly billing?
Hourly billing means that your monthly cost for Birdie is derived from the number of hours of care your network schedules. These hours are charged at an agreed hourly rate.
How does it work?
Subscription Fees- These are your fees for using your Birdie Package on the Platform. They are calculated based on Scheduled Hours (as defined in the Terms) and are subject to a Minimum Subscription (as defined in the Terms). Please see the key defined terms repeated below for clarity.
Scheduled Hours- This means the total number of hours of visits planned per care recipient in your Birdie rota, multiplied by the number of carers scheduled to attend (i.e. for a double-up visit, you will be charged for 2 hours), excluding hours that are subsequently cancelled and not charged, or tagged as shadowing, introductions or supervisions.
Minimum Subscription- We call the agreed number of hours for your monthly invoices the "minimum subscription", this is because we charge you for this amount each month no matter what. When agreeing this amount with your CSM/sales exec, we recommend you agree a number that gives you room to grow so that your monthly costs are fixed as you grow. If you exceed this number, we'll charge those variable units at an agreed rate.
How will this be invoiced?
As with your current billing, we will agree with you a minimum number of scheduled hours per month for your invoice. Each month, we'll review the actual hours you schedule through the Birdie platform.
If you schedule more hours than your committed amount, these extra hours—known as variable hours—will be charged in arrears, at an agreed rate. Cancelled visits, demo, training and shadowing visits won’t be counted.
If your business is growing and you expect to consistently exceed your committed hours, that’s great news! Simply reach out to your CSM to discuss any adjustments.
What are the benefits of hourly billing?
Hourly billing:
Is fair for providers of all sizes - No matter your agency’s size, we’ve designed a model that treats all our partners fairly.
Is aligned with your growth - Costs stay proportional to your business expenses as you scale and grow.