Every year in the UK clocks go back 1 hour at 2am on the last Sunday of October, which means the UK will move from British Summer Time (BST) to Greenwich Mean Time (GMT).

If you have overnight visits that start on the last Saturday of the month and end on last Sunday of the month you may be impacted by this change.

Any overnight visit that is scheduled to begin on the last Saturday of October and end on the Sunday, will appear as being 1 hour shorter than normal in Birdie.

For example, a daily visit scheduled for 9 pm - 9 am will appear as being scheduled for 9 am - 8 am. This will be visible within the Visits section of a Client’s profile, the Roster tab and within the Birdie app.

In this example, a full 12-hour visit will have been completed, but the visit will appear shorter to take into account the clocks having gone back.

The change to how the visit length appears will not impact the actual length of the visit or how much you’ve charged and paid for care delivery.

When you click on Confirm visits within the Finance tab you will see that although the planned time of any impacted visits will show as finishing 1 hour earlier, the planned length of hours spent at the visit will remain the same.

This change is automatic across Birdie and will only impact overnight visits across the last Saturday and last Sunday of October.

Please note: If you would like your planned visit times on this date to match other visits in this schedule you can edit the visit on this day only and extend the visit by one hour. However, doing so you would be paying and charging for an extra hour of care delivered.