Please note: The following feature is available for all of Birdie’s packages.
By default, your Care professional's app will display the next 7 days of scheduled visits but if you need to change this you can on the Agency hub.
Start by clicking on your Initials in the top right of the screen, a drop-down menu will appear, click on Carer App Settings.
You can choose whether you want to share the rota on a set date or just choose how many days in advance you would like them to view. You can set a maximum of 5 weeks in advance.
Once you select the days you would like your carers to see click Save Settings. You can change this at any time. Any changes you make to the rota visibility will be available instantly, the Care professional will need to refresh their app by pulling their screen down.
CarePlanner agencies
If you select more than 7 days, the actual visibility will depend on data from your rostering provider. For example, if you have a Careplanner integration you are only able to set your rota 7 days in advance so even if you select the '30 days' option only 7 days of the scheduled visits will be shown on the Birdie app.
To increase your view to more than 7 days please get in touch with the support team via the chatbot function or by emailing [email protected] so we can assist you with this request.