Team Birdie

Scarlett Aichroth

Anjelica

Georgina Orchard

Articles on how to get the most out of the Agency hub 

The Agency Hub 

How to Log in to the Birdie Agency Hub

If you are a care manager linked to more than one agency branch you can switch branches seamlessly with Birdie

How to Switch Branches on the Agency Hub

Learn how to add your team members to Birdie, set their role and update their permissions

Managing Your Team's Access to Birdie

Expand your care agency with Birdie by opening a new branch

How to Create a New Branch in Birdie

How to log and switch branches on the Agency Hub

Getting Started

A list of optional features to help you customise your experience of the Birdie app and Agency Hub

Customising your Settings on Birdie

See which workflows will work best for your agency

Understanding Birdie Workflows

Enable an automated workflow for when you onboard Clients and Carers so that you never miss an important step.

How to use Pre-Set Workflows

Determine the key actions and deadlines to suit your internal processes - and ensure you don’t miss a step.

How to Use Custom Workflows

Understand and validate why the length of a visit is longer or shorter than expected

How to Use the Overruns/Underruns (Visit Discrepancy) Feature

Personalise your Birdie downloads by adding your own logo

How to Upload Your Agency's Logo to Birdie

Simone Steenhagen

Luke Cullimore

Enable features that allow you to get the most out of Birdie

Agency Hub Features & Settings 

Personalise how frequently a passcode is required to use the app.

How to set the Birdie app's auto-lock duration

You can decide how far in advance a Care professional will see their rota on their app

How to manage the visibility of a Care Professional's rota

If your care professional is locked out of their Birdie app you can easily reset their passcode

How to reset a Care professional's passcode

Learn how to create an in-app banner that will be displayed on the Birdie app for Care Professionals

How to create an in-app banner for Care Professionals

Manually check Care Professionals in and out of visits to ensure visit lengths are accurately recorded.

How to Manually Check-in & Check-out a Care Professional

Krittika

Control settings on the App via the Agency Hub

Birdie App Settings 

Find answers and get help from Intercom Support and Community Experts

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