Please note: If you do not have access to these features and you are interested in learning more about Birdie Analytics, Please get in touch to talk to a member of our team!

Start by going to the Care Management board, and scroll down to the care logs section. Now click on the Visit Logs report.

The Visit Logs report shows a breakdown of planned (scheduled) versus actual check-in time, as well as the planned versus actual duration that the visit lasted. This can be helpful when demonstrating to a local authority or care recipient that visits are attended on time, and last for the planned duration.

You can use the filters to narrow down the information - for example, you could select a specific care recipient in the Care Recipient Name filter, and a set date range in the Visit Date filter. Once you have selected the filters you would like, click the Run button to update this.

Once you have the information you are looking for, you can download this by clicking on the cog symbol, then Download.

If you are going to view this file using spreadsheet software, we recommend downloading it as a CSV file.

When viewing or downloading a report on Looker, it defaults to showing 500 rows, even if more rows of data are available.

You can change this by going to the data dropdown, and adding in a custom number e.g. 10000, then clicking run. This will update and show over 500 rows of data.

When you download the report from Looker, you can select All Results or a custom number of rows e.g. 10000, so that it downloads all the data for you.

Please note: Looker collects a vast amount of data to create concise report updates every 24 hours. Therefore, if you make a change in the morning then these will only appear tomorrow within the Looker report.