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How to access support when you need it
How to access support when you need it

See who to contact when you need some additional help regarding the product

Anjelica avatar
Written by Anjelica
Updated over a week ago

You may find that you need additional help with the product, or with your contract. This video will show you how and who to contact when an issue arises.

The Help Centre

Starting with the help centre, you may find yourself needing additional step-by-step guides, or you may prefer reading about the product.

Our help centre has hundreds of helpful articles about every feature on Birdie and Birdie analytics.

The articles are grouped into collections so that you can easily find what you are looking for, you can also search for articles by using keywords.

The link for the help centre is in the text box below.

Top tip: you may want to bookmark this so that you can access it quickly when need be.

Birdie Chatbot

Our support team uses the chatbot to answer your queries, we do not have a helpline number. If you cannot find what you are looking for in the help centre or something is not right with your Birdie system, then you can contact our support team via this bot.

You can do this by clicking on the box in the right-hand corner of the agency hub or by emailing them at [email protected].

It is important to provide as much detail as you can, with accompanying screenshots if possible so that the team can triage and solve your issue quickly.

The Birdie Support team is available 7 am-8 pm on weekdays and 9 am-6 pm on weekends, and bank holidays.

Onboarding or Account manager

Contact your onboarding or account manager directly for the below topics. You can do this via the email they usually contact you through.

  • Renewal of contract

  • Additional training with Birdie Analytics

  • Rostering integration setup or adjustments

  • Product upgrade

  • Company Billing/ contract information

Birdie Academy video

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