How to Update or Change the Email Address Associated with Your Birdie Account
Managing the email address linked to your Birdie account is essential for accessing your account and receiving important updates. This guide provides a comprehensive overview of how to update or change your email address, whether you are an admin user or a carer.
Overview of Email Management in Birdie
Email addresses in Birdie are used for account access and communication. Changes to email addresses may be required due to personal preference, organisational changes, or errors in the recorded email. Depending on your role and access level, the process for updating your email address may vary.
Step-by-Step Guide for Updating Email Addresses
For Updating Carers
Navigate to the Teams tab in the Agency Hub.
Search for the user.
Go to the Basic Info section.
Click Edit at the top of the section.
Enter the new email address.
Click Submit to save the changes.
For Updating Admins
Open the Agency Hub and go to your profile.
Select Edit on the Basic Info tab.
Update the email address field with your new email.
Save the changes.
For Users Without Access to Update Their Email
Please contact an admin at your care agency and request for them to update your email address in their system. Once updated, the changes will reflect in your Birdie account.
If you are using an integration
Update the email address via the integration such as Nourish or Coldharbour. The integration will push through the changes to Birdie at the next sync time.
Troubleshooting Common Issues
Synchronisation Problems
If your email address keeps reverting to an old one, check the primary email address on your integration system, such as Nourish. Synchronisations with external systems can override changes made in Birdie. Update the email in the linked system to resolve this issue.
Misspelt Email Addresses
If your email address is misspelt and you cannot log in, ask an admin to correct the spelling in your profile.
GDPR and Data Protection
For data protection reasons, email address changes must be made by an admin at your care agency. If you encounter issues, contact your agency admin for assistance.
FAQs on Email Updates
Can I update my email address directly in the Birdie app?
No, email updates cannot be made directly in the Birdie app. Contact your care agency to update your email address.
What if I have both an admin and a carer account?
You cannot use the same email for both accounts. Update the admin account’s email in the Agency Hub and create a separate carer account with a different email address.
Who can update my email address?
Admins at your care agency are responsible for updating email addresses. If you are an admin, you can update your own email via the Agency Hub.