Double-check the login details you are entering, including your email address or phone number.

Ensure the phone number or email is registered with your Birdie account. If not, contact your agency to update your profile.

If you repeatedly encounter this error, try resetting your password or requesting a new one-time code. Stay on the login screen while entering the code.

If your account is locked, contact the Birdie Partner Care Team. Once reset, try logging in again.

Avoid using previously sent magic links, as they expire after one use. Always request a new link for subsequent logins.

Magic links are sent to your email for login. Ensure you:

Enter your email correctly.

Use the most recent magic link sent to you.

Avoid clicking on old links, as they can lock your account.

Bookmark the Birdie Agency Hub once logged in to stay signed in on your device.

Ensure you are logged into your Microsoft account and Authenticator app separately from Birdie.

If issues persist, contact your internal IT department or Microsoft Support for assistance.

If your profile is inactive, contact your agency to reactivate it. Birdie support cannot make these changes due to data restrictions.

Ensure at least one active client is assigned to your profile to enable login.

If you experience issues with the app, delete and reinstall the app.

If you don't receive a log in code via SMS, contact Birdie Partner Care Team.

Keep the app and your device's operating system updated to prevent crashes or unexpected logouts.

If login issues persist after troubleshooting, contact Birdie Partner Care Team via Live Chat or email at [email protected]. Provide details such as your full name, phone number, email address, and care agency name for further assistance.