At Birdie, we use Magic Links to provide a seamless and secure login experience for the Agency Hub. Instead of remembering a complex password, you receive a unique, single-use link delivered directly to your email inbox.
Why use Magic Links?
Enhanced Security: By removing passwords, we eliminate the risk of login credentials being lost, forgotten, or stolen.
Data Protection: Direct email delivery ensures that sensitive data on the Agency Hub remains accessible only to you.
Single-Use Access: Each link is valid for one login only and expires immediately after use or after a set period.
How to Log In
To log in go to https://admin.birdie.care/. You will then be taken to the login page below.
Type in your email address
Click on the Send me a link button
Head to your email inbox
If you don’t see the email, check your spam or junk folder.
Always use the most recent magic link sent to your email.
Please note: You will need to follow these steps every time you need to log in to birdie.
Reusing an old or previously used link will not work and may lock you out of your account. If your account is showing as locked, you will need to contact Birdie via live chat or email: [email protected] to resolve
We send a magic link directly to the inbox of the email you have entered which will get you logged on right away so please ensure the spelling is correct.
Magic links expire after a few minutes for security reasons, so use the link as soon as you receive it.
What does the link look like in my emails?
The email contains a blue link, Click the link and you will be automatically taken to the Birdie Agency Hub.
Please keep in mind that this is a one-time link, once you have clicked the link it will become invalid, you will need a new link each time you log in.
Top tips for logging in
Bookmark the Agency Hub in your browser so you can get back to it quickly.
If you close the Agency Hub tab by accident, open it again from your bookmark or history. While your session is still active, you won’t need to log in again.
Allow cookies for the Agency Hub. If your browser blocks them, you may be logged out often.
Don’t set your browser to clear cookies or cache automatically, as this will log you out.
Some agencies have Single Sign-On (SSO) set up. If yours does, you can log in with SSO instead of a magic link. Not sure? Check with your manager or IT team.
Troubleshooting
If this happens | Try this |
Your magic link says it’s invalid or expired | Go back to the login page and request a new link. Old links won’t work, so always use the most recent email. |
You’re asked for your email address again | Request a new magic link and click the one in the newest email. |
Your session has ended after closing your browser or restarting your device | Request a new magic link to log back in. |
The link won’t open | Copy the link from the email and paste it into your browser’s address bar. |
You keep landing on the Welcome page | Do a hard refresh (Ctrl+Shift+R on Windows, Cmd+Shift+R on Mac). If that doesn’t work, clear your browser cache or try a private or incognito window. |
Nothing seems to work on your network | Turn off your VPN or firewall for a moment or try a different network. |
Your link has expired before you’ve clicked it | Some email security tools open links to check them before they reach you, and this uses up the magic link. Ask your IT team to whitelist emails from @birdie.care and stop their security tools from scanning links in those emails. |