Please note: The following feature is available for all of Birdie’s packages. For certain integration partners, where double-ups are sent as separate visits, this won't be visible.
We know that when it comes to planning and coordinating transport - especially for early morning visits - it’s important for care teams to know their double-up partner in advance.
With Birdie, care professionals will get the visibility they need to make coordinating double-up visits a breeze.
Please note: phone numbers will only be visible in the Birdie app if you and your agency have opted-in to this functionality. If you have not previously opted in, phone information won’t be displayed or visible. Please get in touch with your account manager if you'd like to turn this on!
How to view a double-up partner in the app
On the Birdie app, click on the Visits tab
Tap on the icon next to any double-up visit assigned to you
A pop-up will alert you that this visit is paired, including the name of your double-up partner
Click on the double-up partner’s phone number to call and coordinate (optional)
You will be able to view this information for any double-up visit currently assigned and visible to you.
Admin staff can change how far in advance care teams can view their assigned visits. To do so, read this handy step-by-step guide.