Team Birdie

Simone Steenhagen

Luke Cullimore

Billy Yates

Articles that will help your Carers become confident with the App 

The Birdie App & Carer Management

All you need is your mobile phone number!

How to Download the Birdie App

Training for care professionals to learn how to use Birdie!

Learn how to use the Birdie app

There may be a few reasons why you are struggling to log into your birdie app, this article will help you troubleshoot.

Why can't I log into my Birdie Carer app?

Your Care Professionals can now view who will be visiting the Care Recipient next which ensures a successful handover

How to View a Care Recipient's Upcoming Visits on the Birdie App

How to download and log into the Birdie App 

Getting Started on The App

Our multi-branch feature enables Care professionals to see all their assigned visits regardless of what branch they are in!

How to use the Multi-branch feature on the Birdie app

Switching Branches on The App

Access your Care recipient's information directly in the Birdie app. View their name, contact number, address, DNAR status and much more.

How to view a Care recipient's personal information on the app

After clicking on your rota, you will be asked to select a visit plan. Here is how to select the right one.

How to Select the Correct Visit Plan on the App

A guide to using the Birdie app and completing a visit whilst using a rostering integration.

How to Select the Correct Visit Plan on the Birdie App - Integrated Agencies

Add tasks, medications, and observations in just a few clicks

How to complete a visit on the Birdie app

Report the medication administered to your Care Recipient during your visit and always have the latest information at hand.

How to Record & Administer Medication Using the Birdie App

Record a clear outcome of 'Done' or 'Not done' to each task assigned to a visit.

How to record outcomes for tasks in the Birdie app

Learn how to set this feature up and how your Care Professionals can use it during their visits.

How to use the Multi-Client Check-In Feature

Learn how to record detailed food observations for a Care Recipient to better understand their nutritional intake

How to record detailed food observations on the Birdie app

If your agency's office team have not created visit plans for your Care recipient, you will see this message. Here is what to do.

What to do if you see a 'No visit plans today' message on the Birdie app.

Learn how to check into a shift on the Birdie app and complete your visits

How to check into a shift and complete visits on the Birdie app [beta]

Krittika

Ravi

Beth Colquhoun

How to pick the right visit and complete it on the Birdie App

Completing Visits

Learn how to view double up partners and coordinate with them via the birdie app.

How to View Double-up Visit Partners in Advance

In this article you will learn how to complete a double-up visit using the Birdie app

How to complete a double-up visit on the Birdie app

Sabrina Treitz

Double-ups on The App

How to report an incident or accident through the Birdie app

How to Raise a Concern With the Birdie App

Our body maps feature will allow your carers to visualise and share skin issues and concerns in real time.

How to Attach Body Maps When Raising Concerns

Raising Concerns via The App 

In order to have the best experience using the Birdie app, we recommend that the following operating systems are used.

Recommended Mobile Operating Systems

Learn how to set your phone to automatically update and why it is important to be on the latest version of the app

How to automatically update your Birdie app

Select the correct settings and ensure you receive important notifications from birdie.

How to enable and receive notifications on your Birdie app

Get back to using the app in just a few easy steps.

How to re-authenticate your Birdie app account

Instructions to allow Birdie to confirm your location using the settings on your mobile phone

How to enable Geolocation on your mobile phone settings

Bad signal? no internet? no problem, you can still use the app!

How to use the Birdie App Offline

Phone Settings 

Toggle on or off different views to show information relevant for your Care professionals

How to Set up the Timesheet Feature on the Birdie App

You now have full visibility of all the visits you have completed on the birdie app!

How to View Your Timesheet on the Birdie App

Stay on top of your absences in the Birdie app

How to manage time-off on the birdie app

How to use the time off feature

How to Set the Holiday Year for Your Agency

View your timesheet & time-off via the Birdie app

Timesheets & Absence Management

Add your Care Professionals to your Agency Hub and see how to fill out their profile

How to create a Care Professional's profile and invite them to Birdie

People management tools to manage your Care Professionals through onboarding, training and ensuring overall compliance.

How to Upload Skills & Onboarding Documents for a Carer

Record key details in the basic info section of each team profile.

How to Record Key Team Details Under Basic Info

Helpful workflows to remove availability and visits when a Care Professional is terminated in the Agency Hub.

How to record termination details for a Care Professional in Birdie

Quickly notify your Carers about any upcoming changes to their rota or any other relevant information - via the Agency hub.

How to Notify Your Carers Using the Message Centre

How can I correct or update my name on Birdie?

Osagie Noze-Otote

Articles on how to add key information about your Carers

Carer Management 

See how you can quickly add your Care professionals' availability on Birdie for easy scheduling

How to Create or Delete an Availability Schedule for Your Carers

Quickly schedule and cancel a care professional's absences, such as annual leave and sick leave, for easy scheduling

How to Book & Cancel Absences for a Carer

Quickly view and edit your Care Professionals' availability on Birdie for easy scheduling

How to view and edit availability for a Care Professional

Clementine Dugrand

How to add care professional availability & absences on birdie

Care professional availability 

Release Notes

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A quick lap of the product so you know where everything lives.

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This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

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This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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