Please note: The following feature is available for all of Birdie’s packages.
Geolocation allows your care manager to see that you have checked into the right place at the right time.
Follow the instructions below to make sure that Birdie is able to share your location data. It will only collect your location at the time of check-in and the time of check-out.
iOS:
Go to settings
Scroll down to the bottom to view your apps
Click on Birdie
Click "location"
Ensure "while using" is selected, as in the screenshot below
Enable Precise Location for accurate tracking.
Android:
Go to settings
Click "apps"
Go to Birdie
Scroll down to "Permissions"
Allow location as in the screenshot below.
To improve accuracy, go to Location settings, tap Advanced, and turn on Improve Location Accuracy.
FAQ's
Why Isn't a Location Recorded for a Visit?
If a location isn't recorded for a visit, it could be because the geo-location verification feature hasn't been enabled for the client. Make sure to check the client's profile settings and ensure that geo-location is toggled on.
What is a Forced Check-In Alert?
When a carer checks in outside the designated area, the app will trigger a forced check-in alert. This feature ensures accuracy and accountability in visit tracking, even when geo-location may not align perfectly. Ensure geo-location settings are properly configured to avoid unnecessary alerts.