If your name is incorrect or needs updating on Birdie, the process involves contacting your care agency. This article provides a comprehensive guide to help you understand how name corrections work and what steps you need to take.
General Guidelines for Name Corrections
Contact Your Care Agency: All name corrections must be requested through your care agency. They are responsible for managing your personal details, including your name, in their system. Once updated, the changes will reflect in the app and on the agency hub too.
Understand Birdie's Role: Birdie acts as a data processor and cannot directly modify your personal details. The app reflects the information stored in your care agency's system.
Agency Authorisation: Any updates to your name require authorisation and action from your care agency's admin team.
Specific Scenarios
Correcting a Misspelled Name
If your name is misspelled in the app, contact your care agency and request them to update their records. Once they make the correction, the updated name will appear in the app.
Changing the Order of Your Name
If you want to change the order of your name (e.g., first name before last name), your care agency needs to update your profile in their system. Once updated, the change will reflect in the app.
Updating a Caregiver's Name
For caregivers and admins, if the name keeps reverting to an incorrect spelling, it may be due to syncing issues with external systems like Nourish. Ensure the name is corrected in the external system, and it will sync to Birdie within a short time.
Handling Multiple Agencies
Name changes are reflected across all linked agencies.
Role of Birdie Support
Birdie Support cannot directly change your name due to data ownership and information-sharing agreements with your care agency. If your agency needs assistance with the process, they can contact Birdie Support for guidance.
Frequently Asked Questions
Can I update my name directly in the app?
No, name updates must be made by your care agency. The app reflects the data stored in their system.
What if my name was entered incorrectly during setup?
If your name was entered incorrectly during setup, contact your care agency to correct the details in their system. The change will then reflect in the app.
Can Birdie Support help me change my name?
No, Birdie Support cannot change your name. All updates must be handled by your care agency.
Conclusion
Correcting or updating your name in the Team Birdie app is a straightforward process that requires coordination with your care agency. By following the steps outlined in this guide, you can ensure your name is accurately reflected in the app.